Privacy Policy
Last updated: 25/02/2026
At The Hot Tub Team (trading name of Outdoor & Indoor Ltd), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.
1. Who We Are
Legal entity: Outdoor & Indoor Ltd
Trading as: The Hot Tub Team
Business address: 57 Doncaster Road, Scunthorpe
Telephone: 07904 118887
Email:
Website:
For the purposes of data protection law, Outdoor & Indoor Ltd is the data controller.
2. What Information We Collect
We may collect and process the following personal information:
Name
Email address
Telephone number
Address (where required for installation or servicing)
Information submitted via enquiry, contact, or booking forms
Details relating to hot tub sales, hire, installation, servicing, or maintenance
Technical data such as IP address, browser type, and website usage information (via cookies)
3. How We Use Your Information
We use your personal data to:
Respond to enquiries and provide quotations
Arrange hot tub sales, hire, installation, servicing, or maintenance
Communicate with you regarding bookings, orders, or aftercare
Improve our website, services, and customer experience
Meet our legal, accounting, or regulatory obligations
We only use your data where we have a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent – where you have given clear permission
Contract – where processing is necessary to provide a service or fulfil an agreement
Legal obligation – where required by law
Legitimate interests – to operate and improve our business, provided this does not override your rights
5. Sharing Your Information
We do not sell or rent your personal data to third parties.
We may share your information with trusted third parties only where necessary, including:
Payment providers
Installation, delivery, or servicing partners
Website hosting and IT service providers
Legal or regulatory authorities where required
All third parties are required to keep your data secure and to use it only for the agreed purpose.
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Personal data is stored securely and retained only for as long as necessary for the purposes for which it was collected, including meeting legal and accounting requirements.
7. Cookies
Our website may use cookies to enhance functionality and analyse website usage.
You can control or disable cookies through your browser settings. For further details, please refer to our Cookie Policy (if applicable).
8. Your Data Protection Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details provided above.
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to raise a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to resolve any concerns directly before you contact the ICO.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “last updated” date will be amended accordingly.